Where To Repair Samsonite Luggage
The health and safety of our employees, customers, and community is our top priority. Due to our COVID-19 procedures, we are taking email via our contact us form. The Service & Repairs page has been updated with additional information that might answer your question. If not, then please contact us via the Contact U.s. grade link below. Thank you lot for your patience and support.
To create a Repair Asking, delight CLICK Here
For More Data, delight visit FAQs
Luggage REPAIR POLICY
Your baggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does non encompass repairs resulting from carrier damage, misuse or neglect of the product, normal habiliment and tear, or repairs across the warranty catamenia.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Delight notation whatever shipping costs to the repair heart will exist your responsibility.
The Authorized Repair Center will make the final conclusion on the status of the product with the possible following outcomes:
- If the product is repairable and covered nether warranty, the product will be repaired at Samsonite's expense and returned to you.
- If the production is non repairable and is covered under warranty, you will be contacted via electronic mail in regards to receiving a comparable warranty replacement at no cost to you.
- If the production is repairable and non covered under warranty, y'all may either accept the product returned to y'all un-repaired, or have the production repaired at your own expense. This will exist communicated to you lot by the Authorized Repair Middle via email.
- If the production is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will exist communicated to you by the Authorized Repair Center via email.
When creating your repair ticket, your options of getting your product to the authorized repair eye are below:
You lot may choose to send or personally bring your product to the authorized repair eye. If you select to transport it to the repair centre, we recommend using a carrier that will provide y'all with a tracking number OR You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair heart for you lot at a a modest fee:
- $10 for slice nether 26"
- $15 for 26" or larger
(NO SHIPPING TO THE STORE IS PERMITTED)
To move forward with this process, please CLICK Hither to create your repair request.
REPLACEMENT PARTS
Certain replacement parts are bachelor for purchase, along with a pocket-sized aircraft accuse through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please be enlightened that all requests will be filled, subject to availability. Delight complete our Contact u.s.a. page with details of your asking. Be sure Not to include any credit card information via this page. A squad member volition contact you by phone to obtain this information securely if necessary within 2 business organisation days.
For faster service, re-create and paste the below questions, followed past your answers into the COMMENTS SECTION of our Contact us page:
- 4 digit material group number located on interior label. (Example below)
- Size and colour of product.
- Purchase information.
- Detailed clarification of part needed.
Please note: Numbers on your label may differ in gild from the below table:
| Label | Example of label number |
|---|---|
| Production Date | 20170901 |
| PO/LOT # | 4500414982 |
| Material Group # | 5134 |
| Material Project # | MA2622 |
| Vendor # | 5000609 (circled) |
| Factory # | 1124805 (circled) |
LOCK INSTRUCTIONS
Please CLICK Here to view our available lock instructions.
Use OF AN UNAUTHORIZED REPAIR CENTER
A number of our International and U.S. dealers accept in-store repair facilities. Please annotation: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer.
If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to review our Authorized Repair Centre Procedure.
For additional warranty and repair assistance, please contact Consumer Relations using the Contact us class and choose "Questions near Warranty and Repairs" from the drop down.
Source: https://shop.samsonite.com/serviceandrepairs.html
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